Delivery charges

Our logistics service delivers worldwide (without exception). Free delivery is available to every destination. Paid shipping options vary according to country, city, delivery time, and transport company. Our customers always benefit from the best rates on the market (rates negotiated with each transport company we work with). Packages are handed over to the carriers on the same day or within 24 hours, depending on the order.

Delivery times

France

- La Poste - Colissimo - Point relai (with signature): 1 - 3 days
- La Poste - Colissimo post office (with signature): 1 - 3 days
- La Poste - Colissimo home (without signature): 1 - 2 days
- UPS Standard (with signature): 1 - 2 days
- UPS Express Saver (with signature): 1 day

Europe + Switzerland

- Delivengo - Standard offered (without signature): 2 - 5 days
- La Poste - Colissimo - Point relai (with signature): 2 - 5 days
- La Poste - Colissimo home (without signature): 2 - 4 days
- UPS Standard (with signature): 2 - 3 days
- UPS Express Saver (with signature): 1 - 2 days

Rest of the World (USA, Canada)

- Delivengo - Standard offered (without signature): 4 - 8 days
- UPS Express Saver (with signature): 2 - 5 days

Rest of the World (Australia, Japan, Korea, China, India, Argentina, Brazil, etc.)

- Delivengo - Standard offered (without signature): 5 - 10 days
- UPS Express Saver (with signature): 2 - 5 days

Exchanges and returns

All our products undergo rigorous quality control. Items marked "in stock" may be returned in their original packaging within 14 calendar days, provided that customer service is notified in advance.

In the event of non-conformity, the customer must, on receipt of the parcel, make a detailed request or complaint before the second working day following delivery of the parcel.

In the case of an exchange, Innovacases customer service will generate a return number and a return address to be respected. The product will have to be turned over in its original packaging even if this one was opened and will have to be accompanied by all its accessories.

ATTENTION: Only products with a proven defect when unpacked will be accepted. Otherwise, the product may be returned to the customer, at the customer's expense, or the return may be requalified on the appropriate grounds.

No returns will be accepted for:

- Products made to order and specially designed (out of stock, specific color, or with options).

- Products for which the return request is out of time and/or if the original packaging has been unsealed, opened, torn, marked, and/or if the product has been used.

Sustainability of our products and continuous improvement of our CSR approach

At Noreve, our CSR approach goes beyond promises. Since 2020, we have taken concrete measures to achieve our goals. Discover our actions for the environment and social causes:

Vegetable tanning leather: we opt for vegetable-tanned hides, sourced from the recycling of the food industry and responsible farming in France, Spain, and Italy. This tanning, without heavy metals, reduces allergy risks, promoting environmentally friendly production. All our leather suppliers are certified by the 'Leather Working Group.'

On-demand production: choose according to your real needs. Our "on-demand" approach minimizes environmental impact by avoiding overstock and waste.

Commitment of artisans and collaborators: every participant at Noreve contributes to our CSR approach, from decision-making to responsible purchasing, promoting responsible production in an environment respectful of everyone's rights.

Quality and customization: we believe in artisanal quality customization to extend the lifespan of products, reduce waste, and eliminate industrial production.

'Éthique' Vegan range: in 2020, we launched our Vegan range certified according to ISO 14001, ISO 9001, and IATF 16949 standards, from a leading producer in the market, thus limiting our ecological footprint.

Durability: we are committed to sustainability with products designed to resist fleeting trends, using the highest quality materials.

Continuous CSR approach: in 2023, Noreve conducted an ESG audit and a carbon footprint assessment with Entracte Consulting, a first step to quantify our impacts and work towards an ever greener and more virtuous approach. At Noreve, CSR commitment is a constant evolution.